Terms & Conditions

Introduction

These Terms & Conditions ("Agreement", "Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 12malaysia ("Platform", "we", "us", "our"), the operator of the online gaming platform accessible at https://12malaysia.cam and all associated sub-domains and mobile interfaces.

By registering an account, accessing the platform, or using any service provided by 12malaysia — including casino games, live dealer tables, sports betting, and any associated payment services — you confirm that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gambling Policy, both of which are incorporated herein by reference.

These Terms are written in English and govern the relationship between 12malaysia and all registered users globally, including users based in Malaysia. Where local laws conflict with these Terms, users are responsible for assessing their own legal position.

Definitions

For the purposes of this Agreement, the following terms shall have the meanings set out below:

• "Platform" — the 12malaysia online gaming website, mobile interface, and all associated services accessible at https://12malaysia.cam.
• "Account" — a registered user profile created by a Player on the Platform, through which gaming services and financial transactions are conducted.
• "Player" / "User" — any natural person who has registered an Account on the Platform and is aged 21 years or above.
• "Balance" — the total funds held in a Player's Account at any given time, comprising deposited funds and any credited bonuses, less any applicable wagering or withdrawals.
• "Bonus" — any promotional credit, free bet, cashback amount, or other incentive allocated to a Player's Account subject to applicable wagering requirements and conditions.
• "Wagering Requirement" — the number of times a Bonus or a Bonus plus Deposit amount must be staked before withdrawal eligibility is triggered.
• "KYC" — Know Your Customer procedures, comprising identity verification, age verification, proof of address, and source of funds documentation as required by 12malaysia.
• "MYR" / "RM" — Malaysian Ringgit, the primary display currency for Malaysian Players on the Platform. Transactions may be processed in equivalent values where relevant.
• "Restricted Jurisdiction" — any country or territory where access to online gambling services is prohibited or restricted by applicable law, as designated by 12malaysia from time to time.

Account Eligibility

To register and maintain an Account on 12malaysia, you must satisfy all of the following eligibility criteria at all times:

1. You are a natural person aged 21 years of age or older. 12malaysia strictly prohibits access by persons under 21. This age threshold applies irrespective of any lower legal gambling age in a Player's local jurisdiction.
2. You are not a resident of, or accessing the Platform from, a Restricted Jurisdiction as defined by 12malaysia. It is your responsibility to determine whether online gambling is lawful in your jurisdiction prior to registering.
3. You are acting on your own behalf as a private individual and not as an agent, representative, or professional gambler operating on behalf of a third party.
4. You have not previously had an Account suspended, closed, or terminated by 12malaysia for misconduct, fraud, or breach of these Terms.
5. You are not diagnosed with, or in active treatment for, a gambling disorder. Players who are self-excluded or seeking gambling support are not eligible to register. Please refer to our Responsible Gambling page for support resources.
6. You have full legal capacity to enter into a binding agreement and are not subject to any legal prohibition that would prevent you from doing so.

Account Registration

Each Player is permitted to hold one (1) registered Account only. Multiple Accounts per Player — whether using different email addresses, payment methods, devices, or IP addresses — are strictly prohibited and constitute a material breach of these Terms.

4.1 Registration Requirements

During registration, you are required to provide accurate, complete, and up-to-date personal information including your full legal name, date of birth, email address, contact number, and country of residence. You must update this information promptly if it changes.

4.2 Account Verification (KYC)

12malaysia reserves the right to request KYC documentation from any Account holder at any time, including at the point of withdrawal, at periodic intervals, or when suspicious activity is detected. Documents typically requested include:

• Government-issued photo identification (e.g., Malaysian MyKad, passport)
• Proof of address dated within 90 days (e.g., bank statement, utility bill)
• Proof of payment method (e.g., screenshot of e-wallet, bank card image)
• Source of funds declaration where required by our compliance team

4.3 Account Security

You are solely responsible for maintaining the security of your Account credentials. You must not share your username or password with any third party. 12malaysia will never contact you to request your password. Any activity conducted via your Account — including deposits, wagers, and withdrawals — is deemed to be authorised by you unless you promptly notify us of suspected unauthorised access.

Deposits & Payments

12malaysia accepts deposits via multiple payment channels available to Malaysian players, including FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency (Bitcoin/BTC, Ethereum/ETH, Tether/USDT). Available payment methods may vary and are subject to change.

5.1 Deposit Conditions

• All funds deposited must originate from a payment account held in your own name. Third-party deposits are strictly prohibited.
• Minimum deposit amounts vary by payment method and are displayed at the point of transaction.
• 12malaysia does not charge platform fees on deposits; however, third-party payment processors may apply their own fees.
• Cryptocurrency deposits are converted at the prevailing exchange rate at the time of confirmation on the blockchain. 12malaysia bears no liability for exchange rate fluctuations.
• Deposits made with the intention of money laundering or financial crime will be reported to the relevant authorities and the Account will be immediately suspended.

5.2 Currency

The Platform displays balances in Malaysian Ringgit (MYR / RM) for Malaysian players. Cryptocurrency deposits are credited in MYR equivalent. All promotional values stated as "MYR" or "RM" refer to Malaysian Ringgit.

Withdrawals

Players may request withdrawal of their Available Balance (i.e., balance net of any pending wagering requirements) subject to the conditions set out in this clause.

6.1 Withdrawal Processing

• Withdrawal requests are typically processed within 3–10 minutes during standard operating hours. Processing times may be longer during high-volume periods or pending KYC review.
• Withdrawals above MYR 1,000 per transaction may be subject to mandatory KYC document verification prior to release.
• 12malaysia reserves the right to apply enhanced due diligence to large or unusual withdrawal requests.
• Withdrawals will generally be processed via the same payment method used for the originating deposit where operationally feasible.

6.2 Withdrawal Limits

Minimum and maximum withdrawal limits vary by payment method and Player VIP tier. These are displayed within the Player's Account dashboard at the time of request. VIP tier upgrades may increase applicable withdrawal limits.

6.3 Withdrawal Restrictions

Withdrawal of bonus funds is subject to the completion of applicable wagering requirements. 12malaysia reserves the right to withhold or void withdrawal requests where there is reasonable suspicion of fraud, abuse, or breach of these Terms pending investigation.

Bonuses & Promotions

12malaysia offers a range of bonuses and promotional incentives to eligible Players from time to time, including welcome bonuses, deposit match bonuses, cashback offers, cryptocurrency deposit bonuses, VIP rewards, referral bonuses, and seasonal promotions.

7.1 General Bonus Terms

• Each promotion is governed by its own specific terms, including wagering requirements, minimum deposit thresholds, eligible games, validity period, and maximum withdrawal limits from bonus winnings.
• Bonus offers are intended for recreational players only. 12malaysia reserves the right to withhold or void bonuses where there is evidence of systematic bonus exploitation.
• Wagering requirements must be completed within the validity period stated for each promotion. Expired bonuses and associated winnings are forfeited.
• Players may not hold more than one active welcome bonus simultaneously unless explicitly stated in the promotion terms.
• 12malaysia reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice.

7.2 Cryptocurrency Deposit Bonus

The 2% cryptocurrency deposit bonus, with a maximum value of MYR 688, applies to qualifying deposits made via BTC, ETH, or USDT. This bonus is subject to the standard wagering requirements published at the time of the promotion and is available to Players aged 21 and above only.

Game Rules & Gameplay

All games available on 12malaysia are provided by certified third-party game studios and are subject to independent RNG (Random Number Generator) auditing to ensure fair and unpredictable outcomes. Each game category is governed by its own specific rules accessible within the game interface.

8.1 Sports Betting

Sports betting markets — including EPL, Liga Super Malaysia, La Liga, UFC, and other events — are governed by the sports betting rules displayed within the Platform. 12malaysia reserves the right to void bets where there is evidence of match manipulation, data error, or material pricing discrepancy.

8.2 Live Casino

Live dealer games are streamed in real time. Once a hand, spin, or round has commenced and bets have been accepted by the system, they are final. Connectivity issues on the Player's end do not entitle the Player to a refund of affected bets unless the game itself experienced a verifiable technical failure.

8.3 Technical Malfunction

In the event of a verified technical malfunction affecting game outcome integrity, 12malaysia reserves the right to void all affected bets and return the corresponding stakes to Players' Accounts. This determination is made at the sole discretion of 12malaysia following a technical investigation.

Prohibited Conduct

The following conduct is strictly prohibited on 12malaysia and constitutes a material breach of these Terms:

• Registering more than one Account, whether under your own identity or a false identity.
• Using automated software, bots, scripts, or artificial intelligence to place bets or interact with the Platform in an automated manner.
• Exploiting errors, bugs, or pricing discrepancies in games or odds ("Advantage Play") beyond what is considered normal recreational play.
• Colluding with other Players in live poker, live games, or any other multiplayer format.
• Making deposits or withdrawals using payment methods not registered in your own name (third-party payments).
• Using the Platform in connection with any unlawful activity including money laundering, fraud, or terrorist financing.
• Attempting to reverse-engineer, decompile, or otherwise tamper with the Platform's software, security, or RNG systems.
• Harassing, threatening, or abusing 12malaysia staff, support agents, or other Platform users.
• Providing false, misleading, or fraudulent information at the time of registration or during KYC verification.

Suspension & Termination

12malaysia reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, in the following circumstances:

• Suspected or confirmed breach of any provision of these Terms.
• KYC documentation is not provided within the required timeframe.
• Suspected fraud, money laundering, or any other financial crime.
• Chargebacks or payment disputes initiated by the Player.
• Account inactivity exceeding twelve (12) consecutive months, subject to applicable notice requirements.
• Requirement to do so under applicable law, court order, or regulatory direction.

Where an Account is terminated for cause, 12malaysia reserves the right to forfeit the Account's balance in accordance with applicable rules. Where termination is not due to Player misconduct, the Available Balance (net of any void bonuses) will be returned to the Player via a reasonable payment method.

Players wishing to voluntarily close their Account may do so by contacting our support team. Players seeking self-exclusion for responsible gambling purposes should refer to the Responsible Gambling page for the self-exclusion process.

Responsible Gambling

12malaysia is committed to promoting responsible gambling and protecting vulnerable players. We enforce a strict minimum age of 21 years across all services and provide the following responsible gambling tools to all registered Players:

• Deposit limits (daily, weekly, monthly)
• Session time reminders
• Cooling-off periods (24 hours to 30 days)
• Permanent self-exclusion
• Reality check notifications

Players who believe they may have a gambling problem are encouraged to make use of these tools and to seek professional support. For more information, visit our dedicated Responsible Gambling page.

Limitation of Liability

To the maximum extent permitted by applicable law, 12malaysia, its directors, officers, employees, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Gambling losses incurred through the use of Platform services.
• Loss of data, profits, or business opportunity arising from Platform downtime or technical errors.
• Unauthorised access to your Account resulting from your failure to maintain credential security.
• Actions of third-party payment processors, game studios, or service providers.

Where liability cannot be excluded entirely under applicable law, 12malaysia's total aggregate liability to any Player in respect of any claim shall not exceed the total amount deposited by that Player in the 30-day period preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit liability for fraud, wilful misconduct, or any other matter for which liability cannot be excluded or limited under applicable law.

Intellectual Property

All content on the 12malaysia Platform — including but not limited to text, graphics, logos, game interfaces, software, design elements, and brand assets — is the intellectual property of 12malaysia or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal recreational purposes only. This licence does not permit:

• Reproduction, modification, or redistribution of Platform content without prior written consent.
• Commercial use of any Platform content, data, or brand assets.
• Data scraping, screen-scraping, or systematic extraction of odds data, game data, or pricing information.
• Use of the 12malaysia brand name, logo, or trademarks in any external communication without express authorisation.

Amendments to These Terms

12malaysia reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Players via:

• A notice displayed on the Platform homepage or login screen.
• An email to the registered email address on the Player's Account (where contact preferences permit).

The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of the Platform following notification of changes constitutes acceptance of the revised Terms. If you do not agree to any amended Terms, you must cease using the Platform and may request Account closure.

Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws applicable to 12malaysia's licensing jurisdiction. In the event of any dispute arising from or in connection with these Terms or the Platform, the parties agree to attempt resolution through good-faith negotiation in the first instance.

Formal disputes that cannot be resolved informally will be referred to the dispute resolution process outlined by our licensing authority. The Platform's decisions regarding gameplay outcomes, technical malfunctions, and bonus adjudications are final once the applicable internal review process has been completed.

Nothing in this clause prevents a Player from exercising any rights or remedies available to them under applicable consumer protection laws in their own jurisdiction.

Contact Us

If you have any questions regarding these Terms & Conditions, require clarification on any clause, or wish to raise a formal complaint, please contact the 12malaysia support team through the following channels:

• Live Chat: Available 24/7 via the Platform. Average response time under 5 minutes.
• Support Email: [email protected] (plain text — not a clickable link)
• Languages: English, Bahasa Melayu, and Chinese support available.
• Hours: Monday to Sunday, 00:00 – 24:00 MYT.

For responsible gambling support, self-exclusion requests, or account restriction enquiries, please visit our Responsible Gambling page or contact our dedicated support team directly.